Sign Up for Exclusive Offers
Sign up for
Exclusive Offers

CRYSTAL GEM OF THE MONTH: KATHY

Insights from KurSpa Posted March, 2018 Crystal Gem of the Month | February 02, 2016

CRYSTAL GEM JANUARY 2016 – KATHY – FRONT DESK 1. How long have you been with us at Sparkling Hill? I have been with Sparkling Hill for 2 years and 4 months. 2. What do you like most about working for a Health and Wellness Resort? I really like the people. Interacting and being able to help people...

CRYSTAL GEM JANUARY 2016 – KATHY – FRONT DESK

  1. How long have you been with us at Sparkling Hill?
I have been with Sparkling Hill for 2 years and 4 months.
  1. What do you like most about working for a Health and Wellness Resort?
I really like the people. Interacting and being able to help people, both guests and colleagues.
  1. What is your role and what does a typical day look like for you?
I am a Front Desk/Reservations Agent. A typical day in my role involves checking guests in and out of the resort, responding to guest inquires and providing concierge services in person, by telephone or by e-mail to guests, and organizing room drops.
  1. What is your favourite part of your job?
Interacting with our guests, especially our repeat guests. I often encounter guests who remember me from their previous visit and who ask for me by name!
  1. Describe something special that you have done to “wow” a guest/ make a guest’s day?
A couple of our guests were having car trouble prior to arrival and I was able to give them a complimentary upgrade to the best room in-house with a bottle of wine upon arrival. They were very delighted and were soon able to relax and unwind after a long day.

Life in General

  1. Where were you born and raised?
I was born and raised in Vernon, BC.
  1. What are you passionate about? What motivates you?
Being kind, doing my best and being the best that I can be.
  1. What do you enjoy doing most during your free time? What are you favourite hobbies?
I enjoy spending time with my friends and my family. I also enjoy crafts – knitting, crochet, and cross-stitch.
  1. What do you think is the best thing about living in the Okanagan?
The beauty of the natural surroundings – nature. 
  1. How do you incorporate Health and Wellness into your life?
I try to eat healthy and exercise daily.
 

CRYSTAL GEM JANUARY 2016 – KATHY – FRONT DESK

  1. How long have you been with us at Sparkling Hill?
I have been with Sparkling Hill for 2 years and 4 months.
  1. What do you like most about working for a Health and Wellness Resort?
I really like the people. Interacting and being able to help people, both guests and colleagues.
  1. What is your role and what does a typical day look like for you?
I am a Front Desk/Reservations Agent. A typical day in my role involves checking guests in and out of the resort, responding to guest inquires and providing concierge services in person, by telephone or by e-mail to guests, and organizing room drops.
  1. What is your favourite part of your job?
Interacting with our guests, especially our repeat guests. I often encounter guests who remember me from their previous visit and who ask for me by name!
  1. Describe something special that you have done to “wow” a guest/ make a guest’s day?
A couple of our guests were having car trouble prior to arrival and I was able to give them a complimentary upgrade to the best room in-house with a bottle of wine upon arrival. They were very delighted and were soon able to relax and unwind after a long day.

Life in General

  1. Where were you born and raised?
I was born and raised in Vernon, BC.
  1. What are you passionate about? What motivates you?
Being kind, doing my best and being the best that I can be.
  1. What do you enjoy doing most during your free time? What are you favourite hobbies?
I enjoy spending time with my friends and my family. I also enjoy crafts – knitting, crochet, and cross-stitch.
  1. What do you think is the best thing about living in the Okanagan?
The beauty of the natural surroundings – nature. 
  1. How do you incorporate Health and Wellness into your life?
I try to eat healthy and exercise daily.
 

Share
Enhance Your Stay Enhance Your Stay

Don't Miss a Post

Sign up for our newsletter to get our latest spa resort offers along with wellness tips
and healthy lifestyle blog posts delivered straight to your inbox.

CHECKING IN WITH NEW YEAR’S RESOLUTIONS & OVERCOMING ANY SHORTFALLS
CHECKING IN WITH NEW YEAR’S RESOLUTIONS & OVERCOMING ANY SHORTFALLS
COLD SAUNA SERVICES AT SPARKLING HILL RESORT
COLD SAUNA SERVICES AT SPARKLING HILL RESORT